Blog Posts

The business world is more diverse than ever. This provides us with unique opportunities as well as challenges. If you're able to understand psychology of implicit bias, you'll be able to connect, communicate, and persuade at a higher level, as well as improve your ability to make high-level, and fair, decisions.

This essay is the first of two focusing on the design and management of a single, mass vaccine delivery site at the Ohio State University Wexner Medical Center (OSUWMC) and examining the contributions of lean thinking and practice to the cycles of design, fulfillment, and use in this one site. Look for the second, which will be published on August 16.

The requirements to be an effective, people-centered leader are simple in concept, but more challenging in practice. How do you achieve business results while simultaneously developing people’s capabilities? And what do you need to do to develop yourself to successfully accomplish this?

The digital age is changing the work we do and the roles we have, requiring a culture that values continuous learning and a relentless cycle of process improvement. COE membership includes admission to the dozens of events and webinars we host throughout the year on a variety of operational excellence topics. View upcoming webinars and events

How do you create an organization where everyone is continuously learning, improving and remaining committed to its purpose every day? Leaders from various industries including healthcare, information technology, manufacturing and finance are constantly searching for the answer to this question.